Legal disclaimer and privacy policy

FALCON VISAS

LEGAL DISCLAIMER & PRIVACY POLICY

Prepared as at 26 August 2026

PART A — WEBSITE LEGAL DISCLAIMER

Last updated: 26 August 2026

1. About this website

This website is owned and operated by Falcon Immigration & Visa Services Pty Ltd (ABN 69 692 858 754), trading as Falcon Immigration & Visa Services and Falcon Visas (Falcon, we, us or our), of Suite 5, 857 Doncaster Road, Doncaster VIC 3108, Australia.

In this disclaimer, Website means www.falconvisas.com.au and its pages, forms, downloads, articles, videos and other content.

2. General information only

Website content is general information only. It is not legal advice, immigration assistance tailored to your circumstances, financial or tax advice, and must not be relied upon as a substitute for advice based on your full facts and the law and policy applying at the relevant time.

Migration law, policy, government forms, fees, processing priorities and administrative practices change frequently and may change without notice. Information may become incomplete or out of date. You should obtain advice before acting, delaying action, lodging an application, withdrawing an application, allowing a visa to expire or making travel, employment, study, business or financial decisions.

3. No practitioner-client relationship

Viewing or using the Website, sending an enquiry, uploading a document, booking or attending an initial consultation, receiving automated information or communicating with Falcon does not by itself create a practitioner-client relationship or oblige Falcon to act for you.

Falcon accepts a matter only after completing any required identity, conflict, capacity and risk checks, agreeing the scope of work and fees, and confirming the engagement in writing. Until then, you remain responsible for protecting your position and meeting all time limits.

Time limits: Do not assume Falcon is monitoring a deadline merely because you contacted us or sent documents. Visa expiry dates, response dates, review periods and court time limits can be strict and may not be extendable.

4. Immigration assistance and professional status

Immigration assistance will be provided only by a person legally permitted to provide it under Australian law. The identity and professional capacity of the person responsible for your matter—including whether acting as an Australian legal practitioner or registered migration agent—will be stated in the engagement documentation where applicable.

Any reference on the Website to registration, admission, accreditation, membership or professional experience is current only as at the date stated and should be verified against the relevant official register. Nothing on this Website represents that Falcon is part of, endorsed by or affiliated with the Australian Government, the Department of Home Affairs, the Office of the Migration Agents Registration Authority, the Administrative Review Tribunal or any foreign government.

5. No guarantee of outcome or processing time

Past outcomes, testimonials, examples, approval rates or case studies do not guarantee a similar outcome. Every matter depends on its facts, evidence, applicable law and policy, and decisions of government agencies, tribunals and courts. Falcon cannot control or guarantee the grant of a visa, citizenship, sponsorship, nomination, skills assessment or review; the timing of a decision; the allocation of a place; or the conduct of any government body or third party.

Any indication of prospects, eligibility, likely costs or processing time is an opinion or estimate based on information available at the time. It is not a promise and may change.

6. Accuracy and completeness of information

You are responsible for giving complete, accurate and timely information and for checking all forms, statements and documents before approval or lodgement. You must not provide false, misleading, altered or incomplete information. Material omissions or inaccuracies may cause refusal, cancellation, delay, review consequences, penalties or other serious outcomes.

Website checklists, eligibility tools, quizzes and calculators are indicative only. They may not identify exceptions, exclusions, public interest criteria, discretionary matters, evidentiary requirements or changes in law and policy.

7. Government and third-party fees

Any government charges, application fees, professional fees, exchange rates and third-party costs shown on the Website are indicative unless expressly stated otherwise in a current written quotation or agreement. They may change without notice. Government and third-party fees are controlled by the relevant body, and refunds are subject to that body’s rules.

8. Third-party websites and services

The Website may link to government websites, booking systems, payment providers, social media, translation providers, skills assessing authorities or other third parties. Links are provided for convenience and do not amount to endorsement or responsibility for third-party content, security, availability, privacy practices, products or services. You use third-party sites subject to their own terms and policies.

9. Electronic communications and cybersecurity

Email, messaging platforms, online forms and document-transfer systems involve security and delivery risks. Messages may be delayed, intercepted, corrupted, misdirected or contain malicious code. Falcon does not guarantee that electronic communications or the Website will be uninterrupted, secure or error-free.

Verify payment instructions using a trusted telephone number before transferring funds. Falcon will not notify you of a change to bank account details solely by email. If a communication appears suspicious, do not respond, open attachments or transfer money; contact Falcon independently.

10. Intellectual property

Unless otherwise stated, Falcon owns or licenses the Website content, branding and materials. You may view, download or print a reasonable copy for your personal, non-commercial use. You must not reproduce, adapt, republish, distribute, commercialise, frame, scrape or exploit Website content without prior written permission, except as permitted by law.

11. Testimonials and reviews

Testimonials and reviews reflect individual experiences and opinions. They may not be representative of every client or matter and do not constitute a guarantee, prediction or representation that the same or any particular result will be achieved.

12. Liability and non-excludable rights

Nothing in this disclaimer excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

To the maximum extent permitted by law, Falcon excludes liability arising from reliance on general Website content; use of or inability to use the Website; errors, omissions, interruptions or malicious code; or third-party websites or services. Where liability cannot be excluded but may lawfully be limited, Falcon’s liability is limited, at Falcon’s option and to the extent permitted by law, to resupplying the relevant services or paying the reasonable cost of having them supplied again.

This clause does not limit liability under a written engagement agreement to the extent that such limitation would be unlawful or inconsistent with applicable professional obligations.

13. Governing law

This disclaimer and use of the Website are governed by the laws of Victoria, Australia. Subject to any non-excludable right to bring proceedings elsewhere, the courts of Victoria and courts competent to hear appeals from them have non-exclusive jurisdiction.

14. Changes and severability

Falcon may update this disclaimer by publishing a revised version on the Website. The version applying to your use is the version available when you use the Website. If any provision is invalid or unenforceable, it is to be read down to the extent necessary and, if it cannot be read down, severed without affecting the remaining provisions.

15. Contact

Falcon Immigration & Visa Services Pty Ltd
Suite 5, 857 Doncaster Road, Doncaster VIC 3108, Australia
Telephone: +61 3 8740 7032
Email: info@falconvisas.com.au
Website: www.falconvisas.com.au

PART B — PRIVACY POLICY

Last updated: 26 August 2026

1. Purpose and scope

Falcon Immigration & Visa Services Pty Ltd (ABN 69 692 858 754), trading as Falcon Immigration & Visa Services and Falcon Visas (Falcon, we, us or our), respects privacy and is committed to managing personal information openly and responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information. It is intended to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), where they apply, and with confidentiality obligations applying to legal practitioners and registered migration agents as relevant. If a higher professional obligation applies, we will comply with that obligation.

This policy applies to prospective, current and former clients; visa applicants, sponsors, nominators and family members; referees and witnesses; website users; suppliers; contractors; job applicants; and other people whose information we handle.

2. Personal information we collect and hold

The information we collect depends on the matter and may include:

identity and contact information, including names, aliases, dates of birth, photographs, signatures, addresses, telephone numbers and email addresses
passport, visa, citizenship, immigration, travel and movement information, government identifiers and application reference numbers
family, relationship, household and dependency information
education, qualifications, English-language ability, skills assessments, employment, business, salary, tax and financial information
health information, disability information, biometric information where lawfully required, racial or ethnic origin, religious beliefs, political opinions or associations, sexual orientation or practices, and other sensitive information relevant to a matter
criminal history, character, security, military service, police, court, tribunal and government records
information about children and other family members, including people who are not our clients
communications, file notes, advice, forms, evidence, declarations, submissions, invoices, payment records and complaint information
technical and usage information such as IP address, device/browser data, pages viewed, referring site, cookies and analytics events
recruitment, supplier and contractor information, including qualifications, work history and banking details where relevant

3. How we collect information

We usually collect personal information directly from you through consultations, telephone calls, email, messaging services, online forms, document uploads, questionnaires, payment and booking systems, and your use of the Website.

Where reasonably necessary for our functions or authorised by you or law, we may collect information from another person or source, including a family member, sponsor, nominator, employer, education provider, referee, health practitioner, translator, lawyer, migration agent, accountant, recruitment agent, skills assessing authority, the Department of Home Affairs, another government body, a court or tribunal, publicly available records or a service provider.

If you provide personal information about another person, you should have authority to do so and, where practicable, tell them about this policy. We may contact them or require direct consent where appropriate.

4. Why we collect, hold, use and disclose information

We handle personal information where reasonably necessary to:

respond to enquiries, conduct consultations and assess whether we can accept or continue a matter
verify identity, check conflicts, prevent fraud and comply with legal and professional obligations
provide immigration assistance, legal or related professional services and manage the practitioner-client relationship
prepare, lodge, prosecute, monitor or respond to visa, citizenship, sponsorship, nomination, skills assessment, review, ministerial intervention or related matters
communicate with you and authorised representatives, witnesses, experts, service providers and relevant authorities
manage appointments, client files, deadlines, billing, payments, refunds, trust or client money where applicable, insurance, audits and business administration
maintain and improve our Website, systems, services, security and client experience
send service communications and, with consent or where otherwise permitted, direct marketing
deal with feedback, complaints, claims, investigations, regulatory matters and disputes
comply with laws, court or tribunal orders and lawful requests, and protect the rights, safety and property of Falcon, clients and others

If we cannot collect required information, we may be unable to assess your matter, provide accurate advice, verify identity, comply with our obligations, lodge or progress an application, or continue acting.

5. Sensitive information

We collect sensitive information only with consent unless collection is otherwise permitted or required by law. In migration matters, sensitive information may be necessary to assess eligibility, satisfy health, character, family, humanitarian or public-interest requirements, or respond to a government, tribunal or court process.

6. Anonymity and pseudonyms

You may make a general enquiry anonymously or using a pseudonym where lawful and practicable. We generally cannot provide tailored immigration assistance or act in a matter without verifying relevant identities because identity is central to the service and professional obligations may require verification.

7. Disclosures

Depending on your instructions and matter, we may disclose relevant personal information to:

the Department of Home Affairs, Australian Border Force, Office of the Migration Agents Registration Authority, Administrative Review Tribunal, courts, Commonwealth, State and Territory bodies, and foreign governments, embassies or consulates
sponsors, nominators, employers, family members, witnesses, referees and other people involved in the matter, where authorised or otherwise permitted
skills assessing authorities, education providers, English-language testing bodies, health examination providers, police agencies, biometrics providers and other assessing or verification bodies
barristers, solicitors, migration agents, translators, interpreters, accountants, experts and other professional advisers
insurers, auditors, regulators, complaints bodies and law enforcement agencies
technology, hosting, cloud storage, practice management, electronic signature, identity verification, document transfer, communications, payment, bookkeeping, analytics, cybersecurity and IT support providers
a purchaser, successor or adviser in connection with a proposed or completed reorganisation or transfer of our business, subject to appropriate confidentiality and legal safeguards
any other recipient you authorise or to whom disclosure is required or permitted by law

Professional confidentiality may require your written consent before certain disclosures. We will seek it where required.

8. Overseas recipients

Migration work is inherently international. We are likely to disclose personal information to overseas recipients where necessary for your matter, including government authorities, consulates, education providers, employers, family members, witnesses, experts and service providers located in the country or countries connected with your citizenship, residence, travel, employment, study, family relationships or evidence.

Some technology and professional service providers may store, process or access information outside Australia. The likely countries must be confirmed from Falcon’s current supplier list before publication and then stated here: [INSERT VERIFIED COUNTRIES — for example, countries in which cloud, communications, analytics, payment or support providers and their subcontractors are located].

Before disclosing personal information overseas, we will take reasonable steps required by APP 8, unless an exception applies. In some circumstances, an overseas recipient may not be subject to Australian privacy law and may be required to disclose information under foreign law.

9. Website, cookies and analytics

The Website may use cookies, pixels, tags, logs and similar technologies to operate, secure and improve the Website; remember preferences; understand traffic and usage; measure advertising; and reduce fraud. These technologies may collect technical and usage data and may be supplied by third parties.

You can restrict cookies through browser or device settings, although parts of the Website may not function properly. Where required by law, we will seek consent before using non-essential technologies. The Website should display an accurate cookie notice and consent control reflecting the technologies actually deployed.

10. Direct marketing

We may send updates about migration developments or Falcon’s services where you have consented or where otherwise permitted by law. Commercial electronic messages will identify the sender and provide a functional unsubscribe facility. You may opt out at any time using the unsubscribe method in the message or by contacting us. We will action requests within the period required by law, although we may still send non-marketing communications necessary to provide services or administer a matter.

We do not add a person to a marketing list merely because they made a one-off enquiry unless consent or another lawful basis exists.

11. Holding and security

We may hold information electronically and in hard copy, including in practice-management, email, cloud storage, backup, accounting, payment and document systems. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, authentication, encryption where appropriate, secure backups, staff confidentiality, vendor due diligence, cybersecurity controls and secure disposal.

No internet transmission or storage system is completely secure. You should use secure channels offered by Falcon, protect account credentials and notify us promptly of suspected compromise.

12. Retention and destruction

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet legal, professional, insurance, taxation, limitation and record-keeping requirements. Retention periods vary according to the type of record and service. When information is no longer required and we are not legally required to retain it, we take reasonable steps to destroy it securely or de-identify it.

Client-file retention is also governed by the applicable engagement terms and professional rules. Backup copies may remain for a limited period until overwritten in the ordinary backup cycle.

13. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact the Privacy Officer using the details below. We may ask you to verify your identity and clarify the request.

We will respond within a reasonable period. Access may be refused or limited where permitted by law, including where it would unreasonably affect another person’s privacy, reveal commercially sensitive evaluative information, prejudice legal proceedings or negotiations, be unlawful, or relate to anticipated legal proceedings. If we refuse access or correction, we will generally provide written reasons and available complaint mechanisms, unless it would be unreasonable or unlawful to do so. We do not charge for making a request; a reasonable charge may apply to giving access where permitted, and we will advise you beforehand.

14. Privacy complaints

If you believe we have interfered with your privacy, please send a written complaint to the Privacy Officer describing the issue, relevant dates and the outcome you seek. We will acknowledge the complaint, investigate it fairly, may ask for more information, and aim to provide a substantive response within 30 days. If more time is reasonably required, we will tell you why and the expected timeframe.

If you are not satisfied after giving us a reasonable opportunity to respond, you may complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, telephone 1300 363 992. A complaint concerning professional conduct may also be made to the appropriate regulator, depending on the responsible practitioner’s capacity and the subject matter.

15. Data breaches

We maintain procedures to respond to suspected data breaches. Where the Notifiable Data Breaches scheme applies and an eligible data breach is likely to result in serious harm, we will notify affected individuals and the OAIC as required by law. We may also contact you with steps to reduce potential harm.

16. Children and vulnerable persons

Migration matters commonly involve children and vulnerable persons. We collect and handle their information only where reasonably necessary and with appropriate authority or another lawful basis. We take additional care with sensitive information, identity, capacity, family violence and safety risks, and may restrict disclosure where necessary and lawful.

17. Automated tools and artificial intelligence

We may use approved technology, including automation or artificial intelligence tools, to support administrative, research, drafting, translation-checking or quality-control tasks. We remain responsible for professional work. We will apply confidentiality, privacy, security and human-review controls appropriate to the information and task, and will not knowingly place client confidential information into an unapproved public system.

18. Changes to this policy

We may update this policy to reflect changes in law, technology or our practices. The current version will be published on the Website with its effective date. Material changes may also be notified through appropriate channels.

19. Contact details

Privacy Officer
Falcon Immigration & Visa Services Pty Ltd
Suite 5, 857 Doncaster Road, Doncaster VIC 3108, Australia
Telephone: +61 3 8740 7032
Email: info@falconvisas.com.au
Website: www.falconvisas.com.au

PART C — SHORT-FORM PRIVACY COLLECTION NOTICE

Use this notice beside online enquiry, consultation-booking and document-upload forms. It supplements, but does not replace, the full Privacy Policy.

Privacy collection notice: Falcon Immigration & Visa Services Pty Ltd collects the information in this form to respond to your enquiry, assess whether we can assist, conduct identity and conflict checks, arrange services and, if engaged, provide immigration or related professional services. We may disclose relevant information to government bodies, courts or tribunals, assessing authorities, professional advisers and technology/service providers, including overseas recipients connected with your matter and in the countries identified in our Privacy Policy. If you do not provide requested information, we may be unable to assess or assist with your matter. Our Privacy Policy explains how we handle personal information and how you may request access or correction or make a complaint. Contact: info@falconvisas.com.au or +61 3 8740 7032.

Suggested form consent (for sensitive information):

Consent: I have read the Privacy Collection Notice and Privacy Policy. I consent to Falcon collecting sensitive information I provide where reasonably necessary to assess my enquiry or provide requested services. I confirm that I am authorised to provide any information about another person.

Marketing consent must be separate and unticked by default:

Optional marketing consent: I would like to receive migration updates and information about Falcon’s services. I understand that I can unsubscribe at any time.

PART D — PRE-PUBLICATION IMPLEMENTATION CHECKLIST

Complete and document these checks before publication. Delete this Part D from the public web page.

Check	Required action
Entity details	Confirm exact company name, trading names, ABN, registered/principal office, telephone number and privacy email.
Professional description	Confirm whether services are presently provided by Dr Mehdi Soodi as an Australian legal practitioner, registered migration agent, or both; verify any MARN and practising certificate status before displaying them.
Overseas countries	Audit all recipients and suppliers, including LEAP/practice management, Microsoft 365/email, hosting, backups, payment, e-signature, messaging, analytics, IT support and contractors. Replace the bracketed text in clause 8 with verified likely countries.
Cookie audit	Identify every cookie, pixel and analytics/advertising tag actually deployed (for example Google Analytics, Google Ads or Meta Pixel). Configure an accurate cookie banner and preference control.
Forms	Place the short collection notice at or before collection on every enquiry, booking, upload and questionnaire form. Use a separate express consent for sensitive information and a separate optional marketing consent.
Security	Confirm that the security measures described are actually implemented; enable MFA, least-privilege access, secure backups, device security and a tested data-breach response plan.
Retention	Adopt a written retention schedule aligned with the Code of Conduct, applicable legal-practice duties, tax/insurance requirements and engagement terms.
Marketing	Record consent, identify the sender, maintain a working unsubscribe process, and do not treat a one-off enquiry as automatic marketing consent.
Third-party contracts	Review privacy, confidentiality, security, breach notification, data location and subcontracting terms for service providers.
Governance	Nominate the Privacy Officer, train staff, keep an APP 5 collection-notice procedure, and schedule at least annual policy reviews and reviews after material system changes.

Authoritative sources used

Important: This drafting is based on publicly available law and guidance current at 26 August 2026. It does not replace an audit of Falcon’s actual information-handling practices, contracts and website technologies.