FALCON IMMIGRATION & VISA SERVICES
PRIVACY POLICY
1. Introduction
Falcon Immigration & Visa Services (“Falcon Visas”, “we”, “our”, “us”) is committed
to protecting your privacy and handling personal information in accordance with the
Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use, disclose and protect personal
and sensitive information during the provision of migration advisory, visa preparation
and related services.
By accessing our website or engaging our services, you consent to the practices described in
this policy.
2. What Personal Information We Collect
We collect only the information necessary to provide migration law services. This
may include:
Identity information
• Full name, date of birth, nationality
• Passport, national ID, birth certificate
• Signatures
• Photographs
Contact information
• Email, phone, residential address
• Emergency contacts
Visa-related and sensitive information
• Visa history, immigration records, previous refusals
• Health information relevant to visa processing
• Police checks, criminal history assessments
• Protection visa claims or statutory declarations
• Financial information (bank statements, payslips)
• Employment, education and family composition details
Website and technical information
• Device type, browser type, IP address
• Website analytics and cookie data
• Online enquiry form responses
3. How We Collect Your Information
We collect information in several ways:
Direct collection
• When you contact us by email, phone, website forms or in person
• During consultations or document uploads
• Through engagement letters and service agreements
Indirect collection (APP 3 compliant)
• Through authorised representatives (family, sponsors, employers, agents)
• From publicly available sources if necessary (e.g. ASIC, business registers)
• From the Department of Home Affairs, VEVO, embassies, tribunals and courts
We will notify you when we collect information indirectly where reasonably practicable.
4. Why We Collect and Use Information
We collect personal information for the following purposes:
Service delivery
• Providing migration advice and professional legal services
• Preparing and lodging visa applications
• Representing clients before the Department of Home Affairs, ART, courts, or embassies
• Managing consultations, bookings and accounts
• Maintaining accurate client records and compliance files
Administrative and operational purposes
• Identity verification
• Responding to enquiries and follow-ups
• Staff training and quality assurance
• Internal administration and audits
• Legal, insurance and regulatory compliance obligations
Marketing (APP 6 compliant)
• Sending updates, newsletters or invitations (only with consent)
You may opt out of marketing at any time.
We do not use information for purposes unrelated to your matter unless you consent or we are
legally authorised.
5. Anonymity and Pseudonymity (APP 2)
Because we provide regulated migration and legal services, anonymity is generally
not possible.
However, you may browse our website anonymously.
6. Disclosure of Personal Information
We may disclose information to:
Government and regulatory bodies
• Department of Home Affairs
• Administrative Review Tribunal (ART)
• Australian courts and law enforcement
• State and Commonwealth authorities where legally required
Professional third parties
• Translators and NAATI-certified interpreters
• Medical professionals, psychologists and assessors
• Education providers
• Accountants or lawyers involved in your matter
• Employers, sponsors and recruitment agencies (with consent)
• IT providers who support our software systems
• Migration Manager, LEAP and secure document-handling services
Authorised persons
• Anyone you authorise in writing
• Family members, sponsors or representatives you nominate
We never sell or trade your personal information.
7. Cross-Border Disclosure (APP 8)
We may disclose information overseas when:
• communicating with embassies or consulates
• collecting evidence located overseas
• contacting international employers, referees or educational institutions
• visa processing requires information exchange with foreign authorities
Likely destination countries may include (but are not limited to):
Iran, UAE, Turkey, UK, Canada, USA, New Zealand, EU nations and countries where visa
processing bodies or your personal documentation are located.
Where practicable, we take reasonable steps to ensure overseas recipients handle personal
information in a manner consistent with the APPs.
You acknowledge that foreign governments, tribunals or authorities may not be subject to
Australian privacy laws.
8. Storage and Security of Information
We take reasonable steps to secure personal information from unauthorised access,
misuse, interference or loss. Our safeguards include:
• Secure digital storage via Migration Manager and LEAP
• Multi-factor authentication on all accounts
• Encrypted email systems
• Firewalls and antivirus protection
• Physical office security (restricted access)
• Confidentiality agreements for staff and contractors
• Role-based access controls
• Regular system monitoring and auditing
• Secure destruction and de-identification protocols
If a data breach occurs that is likely to cause serious harm, we will comply with the
Notifiable Data Breaches Scheme.
9. Cookies, Analytics and Website Tracking
Our website uses analytics and cookies to improve user experience.
Data collected may include IP addresses and browsing metrics, but is de-identified
and not used to identify you.
You may disable cookies through your browser settings.
10. Access and Correction (APPs 12 & 13)
You may request access to your personal information at any time. We will provide
access unless restricted by law.
If information is incorrect, incomplete or outdated, you may request correction.
Requests must be made in writing. We respond within a reasonable timeframe.
11. Data Retention
We retain personal information:
• for a minimum of 7 years in accordance with Australian legal and professional
obligations
• for longer where required by law or regulation (e.g., client file retention obligations)
When no longer needed, information is securely destroyed, deleted, or de-identified.
12. Important Migration-Specific Disclaimers
• Providing information to us does not create a solicitor-client relationship until a
written engagement is signed.
• Visa outcomes are determined solely by the Department of Home Affairs or the
ART.
• We cannot guarantee visa approval.
• You are responsible for ensuring the accuracy and completeness of all documents
and information you provide.
• We may be legally required to disclose information under Australian law.
13. Complaints
If you have concerns about how we handle your personal information, please contact
us first so we may resolve the matter.
Email: info@falconvisas.com.au
Phone: +61 403 931 484
Address: Suite 5, 857 Doncaster Rd, Doncaster VIC 3108, Australia
If you remain unsatisfied, you may contact the Office of the Australian Information
Commissioner (OAIC):
www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
14. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be
available on our website. Changes take effect when posted.
15. Contact Us
Falcon Immigration & Visa Services
Email: info@falconvisas.com.au
Phone: +61 403 931 484
Address: Suite 5, 857 Doncaster Rd, Doncaster VIC 3108, Australia